Shipping policy

Thank you for shopping at Runway Secrets. Here are the details regarding our shipping policy:

Return Address: To return your product, please mail it to: 163 Glenferrie Road Malvern VIC 3144 Australia

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item, unless certain circumstances apply, such as if the return is due to our error or a defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery Time: The time it may take for your exchanged product to reach you may vary depending on where you live. Please be aware that, under normal circumstances, shipping may take up to 6-7 business days(AU).

Trackable Shipping Service: For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. While we make every effort to ensure the safe delivery of your returned item, we cannot guarantee that we will receive it.

Legal Disclaimer: By using our website and engaging in transactions with Runway Secrets, you agree to abide by our shipping policy and all other terms and conditions set forth in our Terms of Service.

Contact Us: If you have any further questions about our shipping policy, please feel free to contact us at adva@runwaysecrets.com.au or by mail at the address provided above.

Thank you for choosing Runway Secrets for your shopping needs. We appreciate your business.